Frequently Asked Questions

How Do I Go About Purchasing A Rug?

To view and find the rug of your choice and demand, browse through the website. To find your desired rug quickly, use the search feature. After choosing a rug that you like to purchase, click on the image for more details. Then click on the button "BUY NOW" within the carpet's details page, and the rug will be placed in your shopping cart.

To proceed the process, click on the link "Proceed to Checkout" which is visible in your shopping cart. The last step is to choose your payment method; you can pay with American Express, Visa, MasterCard, Visa Debit and Maestro.

Is The Rug Available In Stock?

We regularly update our website, so rugs shown on our site are almost always available. We remove out of stock items continuously. But we recommend confirming first before you purchase a rug.

What Is The Payment Method?

We offer two types of payment methods, online payments through your credit card, either Visa, MasterCard, Visa Debit, American Express or you can also pay through Bank Transfer. But we prefer online payment through American Express PayPal or credit card.

How Accurately Your Pictures Reflect The Actual Colors Of The Rug?

The pictures displayed on our website are taken and edited carefully. We use high-resolution cameras and best graphics software to show you the original colors and picture of the product as the rug. We recommend that before placing your order must check the image of the item on two different devices because the photo color depends on your monitor's quality.

Definitely, the photos cannot describe the fineness of rugs, softness of wool, and beauty of colors that you get by seeing and handling the carpet in person.

I Like A Rug On Your Website. Can You Hold It For Me For A Few Days?

If you like a rug and want us to hold it for few days, let us know with an email. We will keep it for you for one week without any payment; if you don't contact in one week, it will be available for other customers to purchase. If you want it to put on hold for more than one week, then you have to pay the initial amount of 10%, which is refundable.

How Do I Pick the Right Sized Rug?

Determine the size of the rug according to the space of your room and the budget you have. The large size rugs are more in price, so think about your budget and also consider the space and area you want to place the rug. It will help you to determine the size of rug accurately.

How Long Does It Take To Make A Handmade Rug?

The length of time for making a handmade rug depends upon the size, knots count and design of the product. For instance, a 9'x12′ handmade rug with 500 knots per square would take 14 months of completion, if weaved by 4 to 5 weavers working on it 6 hours a day and 6 days a week.

How Can I Determine The Value of My Carpet?

The value of the rug depends on the raw materials, size of the carpet, and labor involved. It determines the cost of the rug. Persian handmade rugs are more labor intensive and made of raw and natural materials, so these are high in price but top quality rugs.